The background: I haven’t spent any of the Tesco Clubcard vouchers accumulated over the last year, so I decided to make the most of the current Clubcard Boost offer and buy a small laptop to take to client meetings. I duly ordered a Lenovo Yoga online for £299. My order went through, I received confirmation and a date to collect from the Honiton store.
Two hours later I received an email saying the order was cancelled. No reason given. I called Customer Service (to their credit, quick to pick up) who talked about low stock being the problem. Online, the item was still there, available, but now for £349. All very odd.
Three phone calls later, with money refunded into my account, an email gift card for the value of the spent Clubcard vouchers and Customer Services holding an extra £50 to cover the price increase (stick with me), I ordered the laptop again with them, over the phone. Order confirmed, email giving date to collect from the Honiton store. Three hours on, an email arrived to tell me the order was cancelled, without explanation.
I fired off a grumpy email online, to which no-one responded, and called first thing the next day. The Customer Service agent was as bemused as me (they have all been bemused, to be fair). He suggested that when the money returns to my bank account I hotfoot it to the nearest superstore and buy one on the spot to carry away with me then and there. I understand his thinking but I also think this negates the very point of online shopping for customers, like me, who live in the sticks.
I’ve wasted hours over this (shall I invoice Tesco for my lost working time?). It’s now a point of principle rather than a desire for this particular laptop. To my credit I have not had a single Mrs Angry moment with any of the Customer Service agents, they all did their best and all our conversations have been peppered with laughter. I have successfully managed to mask the rising hysteria in my voice.
The present: I don’t think I want that laptop now even though it’s still there, apparently available to order on the Tesco website. I’ve lost the will to live.
Whatever the reasons for the cancellations, Tesco, every little helps, but nothing really doesn’t help very much!
I won’t even start about dented ovens from John Lewis and dented dishwashers from Argos. That’s for another time.